| digital4sight is committed to
helping our customers. We understand the frustration of
communicating with different technology suppliers!
digital4sight works as a support
"facilitator", a technician will determine the problem
through a series of questions, where possible the technician
will get the system up and running again, if not we will
contact the necessary supplier on your behalf.
We understand that if your TV or
your Cable does not work that you want an instant solution!
Therefore digital4sight has developed a set of simple
"contingency" procedures which you can perform to be able to get
your entertainment system up and running again as soon as
possible.
We have 4 levels of support:-
| Online |
Questions
can be directed to
support@digital4sight.com.au and we respond within
24hours. |
| Telephone |
Our 24
hour call centre (1 300 65 77 24) will record your
problem and one of our technicians will call you back
within 8 hours. |
| Remote |
After
contacting digital4sight either by e-mail or telephone,
our technicians have the ability to contact your system
remotely through the internet to diagnose the problem
first hand. |
| On-site |
If we are
unable to provide a suitable fix, one of our technicians
will visit your home to provide an on-site fix. |
|